Privacy Policy

Last updated: October 2025
Company: Joyful Entertainment
Website: https://joyfulentertainment.net
Contact: info@joyfulentertainment.net • (843) 910-0142

This Privacy Policy explains how Joyful Entertainment (“we,” “us,” or “our”) collects, uses, and protects personal information when you interact with us online or offline, including when you submit a lead/contact form, inquire about our services, book an event, or receive SMS/text messages from us.

By using our website or providing your information, you agree to this Policy.

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Information We Collect

We may collect the following information:

- Contact details (name, email address, phone number)

- Event details (date, location, type of event, preferences)

- Communications (emails, call/SMS history, form submissions)

- Billing & payment data (processed securely by our payment processors; we do not store full card numbers)

- Technical data (IP address, device/browser, cookies)

We collect information directly from you (forms, email, phone/SMS) and through trusted vendors we use to operate our business (CRM, scheduling, messaging, and payment processors).

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How We Use Information

We use your information to:

- Respond to inquiries and provide quotes

- Create and manage projects, proposals, contracts, and invoices

- Send important updates about your event

- Send marketing communications (with your consent)

- Improve our services and client experience

- Comply with legal obligations and prevent misuse

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SMS/Text Messaging

If you consent to receive SMS/text messages from Joyful Entertainment:

- Types of messages: event inquiry responses, booking updates, reminders, and special offers

- Message frequency: may vary

- Message & data rates: may apply

- Opt-out: Reply STOP to unsubscribe at any time

- Help: Reply HELP for assistance

- Privacy: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

- SMS consent is not a condition of purchase.

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How We Share Information

We do not sell your personal information. We only share limited data with:

- Service providers who help us operate (website host, CRM, email/SMS tools, e-signature and payment processors)

- Legal or compliance authorities when required by law

We do not share mobile numbers or SMS consent data with third parties/affiliates for marketing or promotional purposes.

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Data Security and Retention

We use reasonable administrative and technical safeguards to protect your information. We retain data only as long as needed for our business purposes and legal obligations.

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Your Rights

You can:

- Opt out of SMS messages at any time by replying STOP

- Unsubscribe from marketing emails using the unsubscribe link

- Request updates or deletion of your data by contacting info@joyfulentertainment.net

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Cookies

Our website may use cookies to improve performance and functionality. You can manage cookies in your browser settings.

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Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect their data.

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Updates

We may update this Privacy Policy periodically. The “Last Updated” date above reflects the latest version. Your continued use of our site or services constitutes acceptance of these changes.